Meet Our Team

We hire the brightest, most caring, and experienced team who truly love animals and understand the human-pet bond.

Meet Our Team

We hire the brightest, most caring, and experienced team who truly love animals and understand the human-pet bond.

Meet Our Team

We hire the brightest, most caring, and experienced team who truly love animals and understand the human-pet bond.

Meet Our Team

We hire the brightest, most caring, and experienced team who truly love animals and understand the human-pet bond.

Meet Our Team

We hire the brightest, most caring, and experienced team who truly love animals and understand the human-pet bond.

We’re one big family.

Get to know the team who have dedicated their lives to taking the absolute best care of your pet.

Shakkal

Shakkal

Resort Supervisor

Shakkal comes to Firehouse Pet Resort with four and a half years of experience as a veterinary technician, with three of those years at Firehouse. We’re eager for you to meet her, knowing you’ll appreciate her positive energy and leadership skills as she guides and supports the team who will care for your pets.

Shakkal’s focus will be on making pets feel comfortable at Firehouse Pet Resort as if they were at their own home. She’s well-trained in using Fear Free techniques to help calm both cats and dogs. For example, she uses gentle touch, slow movements, and treats if they’re food-motivated to help pets ease into their new environment.

Shakkal is a native Texan. She graduated with a degree in agriculture, majoring in animal science from Texas State University. When not working, she enjoys spending time with her fiancé and their beautiful daughter, Eliyah, hanging out with family and friends, eating out, dancing, watching movies, and volunteering to give back in her community. Shakkal grew up with dogs and just adopted her first cat, Spotzy.

Ashtin

Ashtin

Resort Attendant

Ashtin is an outgoing and personable animal lover who strives to make all clients and pets feel welcomed and appreciated. Her most important considerations for all pets are taking care of them on a personal level. She also makes each pet and family a priority. Ashtin’s personable demeaner allows her to quickly form deep connections with clients, even if she has just met them! She prides herself on being an excellent multitasker and quick learner.

Ashtin has been in the Round Rock area since she was a child. She has always had a passion for animals and has a Calico cat named Cali Bee. Her family has always loved the Havenese breed of dogs, so the family dog named Bohdi holds a special place in her heart. When not working, Ashtin enjoys photography, painting, drawing, and singing. She strives to learn new skills every day.

Olivia

Olivia

Resort Attendant

Olivia’s dedication to learning how to better serve pets makes her a fantastic team member at the Resort. Olivia is thorough, passionate, and meticulous — she ensures clients have all the important details of how their pets are doing during their stay. She practices stress-free handling so that all pets feel safe, and she understands that lower stress is important to improving pets’ moods and overall health.

With plans to eventually become a veterinarian, Olivia appreciates the importance of continued learning. She enjoys attending seminars about pets’ mental health so that she can adjust her techniques to better serve all animals. She also knows that the best skills are always changing, so she continues to learn from her team and pursues continued education opportunities. When she is not working, she enjoys hiking with her Rottweiler mix, Raven, and creating art. Olivia is excited to meet each new pet that comes in and to build lasting relationships with their owners as well.

Ariel

Ariel

Resort Attendant

During her experiences in shelter medicine and animal behavior, Ariel developed a passion for fostering/rescuing and Fear Free practices. At Firehouse, Ariel’s goal is to make every animal feel safe and comfortable.

Ariel is a native Austinite and grew up loving all creatures, big and small. After graduating from Round Rock High School, she volunteered and traveled with WOOF (Worldwide Opportunities on Organic Farms) where she maintained a community permaculture-based farm in North and South Carolina. Ariel’s passion developed in pet care as an Animal Care Specialist and Adoption Counselor at Texas Humane Heroes.

Outside of Firehouse, she is the proud mama to three rescues: George (Yorkie mix), Bailey (red heeler mix), and Buck (red heeler mix). During her free time, she enjoys time with her family, along with reading and finding thrift store treasures.

Susie

Susie

Client Service Coordinator

For Susie, showing compassion in every situation while going above and beyond for clients is the most important part of client care! She wants to make every visit as enjoyable as possible by providing high-quality customer service and unlimited pet cuddles.

Originally from Illinois, Susie came to Austin to raise her three beautiful children. Soon after, she started her career as a Veterinary Technician and discovered her passion for understanding animal behavior and providing first-rate pet care. After several years, she decided to transition to the role of CSC where she felt she could have a larger impact by establishing long-lasting bonds with clients. At Firehouse, Susie became an instant fit with her can-do attitude and sincerity.

In her free time, Susie enjoys spending time with her daughter (Hannah) and five pets (Derby, Chloe, Boo, Quincey, and Gambino). She also likes going to concerts, watching live music, and spending time with friends.

Hailey

Hailey

Client Service Coordinator

Hailey believes in making every client’s experience the best it can be by putting client needs first and welcoming every pet with love. She makes every visit impactful by focusing on client goals and showing an abundance of compassion every step of the way.

Hailey was born and raised in St. Charles, MO, and moved to Austin in September of 2019. Hailey joined the team in February 2020 where she has found her calling in pet care. In Hailey’s free time, she enjoys spending time with her boyfriend Chris and their Chihuahua, Fergie, and their Great Dane, Winston. Hailey also loves spending time with her family and friends back home in Missouri.

Hailey

Hailey

Client Service Coordinator

Hailey was born and raised in Nampa, Idaho and moved to Austin, Texas in 2016. She completed a degree in Public Health with an emphasis in Health Education and Promotion in 2018 and is excited to bring a special perspective to the veterinary world. Hailey is passionate about preventative medicine and empowering pet owners to learn more about keeping their pets happy and healthy.

With a background in customer service, she wants to do everything she can to make your visit simple and enjoyable. In her free time, Hailey enjoys reading and playing games with her friends. She has two cats, Rhaegar and Lila.

Kenneth

Kenneth

Client Service Coordinator

Kenneth’s friendly and upbeat personality is a welcome addition to our team! His forward thinking makes visits easy for our patients and clients. and he strives to be a positive asset where he is needed most. With thoughtfulness, versatility, and creativity, Kenneth is eager to take on tasks to figure out how to help, as well as improve the workflow of the hospital.

When not at Firehouse, you can find him hanging out with his family or playing board games, Kenneth has two pets of his own, Dory ( blue betta fish) and Cookie, a poodle/schnauzer mix.