At Firehouse Pet Resort, we take our work seriously but don’t take ourselves too seriously!
And every day, we work hard to provide the best experience for people, their pets, and our community.
What's different about working here?
- We have fun together each day!
- We call our team “a team” because we work hard to act like one.
- We know you have a life and strive for work-life balance, helping you feel refreshed when you walk through our doors each morning.
What else?
We prioritize training in leadership, communication, and diversity to help us work together as a unit:
- Each Resort Supervisor leads the team to foster good relationships and mentor individuals.
- We embrace an open-door policy. Quarterly check-ins help us assess if each person’s needs are being met.
- Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership.
Is there more? You bet!
- Everyone loves our twice-yearly company parties: our summer family party in June and our team-only holiday party in December.
- Our team chooses which philanthropic activities we pursue, so there’s a personal connection to giving back to our pet nonprofits and civic events including Austin’s PRIDE festival, the Buda Lions Wiener Dog Races, and Austin’s Juneteenth Parade.
- We onboard our new team members into the Firehouse Pet Resort culture during 60 days of training to teach our style, expectations, and methodologies.
- We’re focused on developing leaders within our organization. We love to promote from within.
We value JEDI (Justice, Equity, Diversity, inclusion)
Our team members agree. They’ve helped us place among the top dozen companies in the Austin American-Statesman’s Top Workplaces. We’re the ONLY Austin veterinarian to make a showing!
Resort Supervisor
Position Overview
As the Resort Supervisor (RS), your responsibility is to supervise operations of the Resort facility while collaborating with the Hospital Manager (HM) and Medical Director (MD). You will provide leadership to the Resort team and tackle a wide range of sometimes difficult and complex tasks. You aid the HM, MD and owners in determining the strategy for the hospital’s growth and development, and you lead the charge in implementing the tactics.
The RS – HM – MD team creates an excellent environment for three stakeholder groups: clients, patients, and team members. This team is responsible for ensuring that the resort facility provides quality patient care, excellent client service, diligent financial management, innovative marketing, effective team management, and other activities that support effective business operations.
Responsibilities
The RS is responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Team Management
- Hiring, including reference/background checks
- Team performance and salary reviews
- Disciplinary action
- Training, education, development, supervision of Resort team
- Maintenance of high quality service standards
- Scheduling of Resort team
- Resort policy / procedure education and compliance
- Oversee one-on-one leadership sessions / development plans for Resort team
- Payroll calculations, goal calculations, time clock maintenance
Client Management
- Oversee client flow to ensure an excellent experience
- Train team to handle difficult client interactions and assist as needed
- Review and management of client concerns
- Oversee follow up communication system
- Oversee use of AVImark and associated technologies
Financial Management
- Oversee inventory management to ensure that the Resort facility operates within budget
- Manage receipt of all inventory and proper coding of invoices for payment
- Manage team scheduling so the facility operates within budget
- Review income statements and other financial data to improve revenues and profitability
- Manage cash control, including petty cash and making regular bank deposits
- Oversee billing, accounts receivable, and financial metrics
- Collaborate with HM – MD Team to create business plan for the year
Marketing Management
- Plan, participate and support public relations, marketing events and programs
- Oversee proper utilization of marketing tools and materials
- Collaborate with HM – MD to create the marketing plan for the year
Facility Maintenance:
- Oversee maintenance / housekeeping of both the inside and outside of the building
- Oversee OSHA and safety program – procedures and implementation
- Oversee facility and equipment maintenance and repairs
Meetings:
- Schedule, organize, and manage monthly Team meeting schedule and agenda
- Organize weekly RS / HM / MD meetings
Professional Experience / Skills
- Excellent communication and presentation skills
- Ability to build long term relationships
- Ability to develop visionary products and services
- Comfortable in high growth environments
- Experience with or willingness to learn budgeting and financial management
- Knowledge of sales and marketing techniques
- Human resource management and training skills
- Practical experience with client relations
Personal Characteristics
- Hands on, roll-up-your-sleeves mentality
- Strong relationship building skills
- High energy, passion, and drive to be successful
- Aptitude for technology
- An entrepreneurial mindset
- Ability to process and respond to all communication in a timely manner
- Fast learner, able to multi-task and be flexible to change
- Ability to think creatively and problem solve
- Team player who can work effectively in a fast growing, dynamic environment
Physical Requirements
- Dependable attendance / presence at the hospital is a must
- Allergies to animals must be controllable through medication
- Moves equipment weighing up to 40 pounds.
- Must be willing to work long or irregular hours under pressure conditions
- Potentially subject to high noise levels, bites and scratches, and hazardous chemicals
Education
- High School Diploma or GED equivalent required
Compensation
- Firehouse offers a competitive hourly pay and benefits package for full time employees. Benefits are available after 60 days.
Resort Attendant
Position Overview
At Firehouse, Resort Assistants (RA) are responsible for providing high-quality care to our boarding guests and clients while maintaining a friendly and efficient work environment for our team. This role is great for candidates looking to gain more experience in pet care. You will report to the resort leadership team – Resort Supervisor, Hospital Manager, and Medical Director. Your work will support your peers, leadership team, resort, and hospital goals.
Responsibilities
Resort Attendants are responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Pet Care:
- Ensure that pets are always safe
- Provide daily walks and play time for individual pets that cannot play with other dogs
- Learn how to supervise and monitor behaviors in the play yard while pets play together in groups
- Administer medication as needed
- Provide daily meals and monitor appetite
- Collect a daily weight
- Ensure pet areas are cleaned and sanitized properly
- Maintaining pet dishes and laundry
- Conducting baths and nail trim services
Client Care:
- Escort pets to their suites during check-in
- Foster an educational experience for the client about their pet
- Provide exemplary communication and customer service
- Explain daily schedules and resort options to clients
- Conduct follow-up correspondence with clients during a pet’s stay
- Ensure the facility is clean and organized
Clerical Skills:
- Maintain accurate pet records (including daily weights)
- Communicate with clients by call/text
- Respond to company email in a professional, timely manner
- Prepare and process emails
- Utilize our two-way messaging system to communicate to clients
- Ensure cleanliness of all areas of the resort
- Perform other duties as assigned
Professional Experience / Personal Characteristics
- Experience valued but not required
- Compassion towards animals and people
- Must be open to learning
- Passion for building relationships
- Strong communication and multitasking skills
- Comfortable with computers and other technology
- Fast learner
- Flexibility towards change
- Team player who can work effectively in a fast-paced, dynamic environment
- Ability to innovate and problem solve
- Effective communicator in a variety of situations
- Ability to work efficiently with little direction
- Time management and prioritizing skills
- Great attention to detail
Things You Need to Know
- Dependable attendance needed
- Must be able to work shifts that support resort business hours (including weekends and holidays)
- Potentially subject to high noise levels, bites, and scratches.
- Potentially subject to hazardous chemicals
- Allergies to animals must be controllable through medication
- Moves equipment weighing up to 40 pounds
Compensation
- Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted Veterinary/Boarding services, Employee Assistance Program, and more, including additional pay consideration for bilingual candidates. Some benefits available for PT. Benefits available after 60 days.
- Hourly Rate Range: $11 – $14 an hour
Resort Technician
Position Overview
At Firehouse, Resort Technicians (RT) are responsible for providing high-quality care to our boarding guests and clients while maintaining a friendly and efficient work environment for our team. You will help the team by training and educating others as well as directing the flow of resort operations. You will report to the resort leadership team – Resort Supervisor, Hospital Manager, and Medical Director. Your work will support your peers, leadership team, resort, and hospital goals.
Responsibilities
Resort Technicians are responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Pet Care
- Ensure pets are always safe
- Conduct introductory visits and behavior consults with pet/owner
- Provide daily walks, individual playcare, and group playcare
- Assign playgroups for dogs based on behavior and temperament
- Supervise and monitor behaviors during playcare
- Assess pet’s overall wellbeing daily and communicate changes with DVM
- Administer medications
- Provide daily meals and monitor appetite
- Weigh pets daily and record in medical records
- Use fear-free techniques to safely handle pets
- Conduct walk-throughs of facility to ensure pet safety and confirm that boarding journals/tasks are complete
- Ensure pet areas are cleaned and sanitized
- Clean pet dishes and laundry
- Conducting bath and nail trim services
Client Care
- Escort pets to their suites during check-in
- Foster an educational experience for the client about their pet
- Provide exemplary communication and customer service
- Explain daily schedules and resort options
- Conduct follow-up correspondence with clients during a pet’s stay
- Communicate changes/incidents with owners and discuss recommendations
- Ensure the facility is clean and organized
Clerical Skills
- Maintain accurate pet records (including daily weights)
- Communicate with clients by call/text
- Respond to company email in a professional, timely manner
- Prepare and process emails
- Utilize our two-way messaging system to communicate to clients
- Ensure cleanliness of all areas of the resort
- Perform other duties as assigned
Professional Experience / Personal Characteristics
- Experience valued but not required
- Must be open to learning
- Comfortable with computers and other technology
- Passion for building relationships and educating
- Compassion toward animals and people
- High energy and drive to be successful
- Fast learner, able to multi-task and be flexible to change
- Ability to innovate and problem solve
- Team player who can work effectively in a fast-growing, dynamic environment
- Effective communicator in a variety of situations
- Great attention to detail
Things You Need to Know
- Dependable attendance needed
- Must be able to work shifts that support resort business hours (including weekends and holidays)
- Potentially subject to high noise levels, bites, and scratches
- Potentially subject to hazardous chemicals
- Allergies to animals must be controllable through medication
- Moves equipment weighing up to 40 pounds
Compensation
- Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted Veterinary/Boarding services, Employee Assistance Program, and more, including additional pay consideration for bilingual candidates. Some benefits available for PT. Benefits available after 60 days.
- Hourly Rate Range: $14 – $15 an hour