Join Our Team

At Firehouse Pet Resort, we take our work seriously but don’t take ourselves too seriously!
And every day, we work hard to provide the best experience for people, their pets, and our community.

What’s different about working here?
We have fun together each day!

We call our team “a team” because we work hard to act like one.

We know you have a life and strive for work-life balance, helping you feel refreshed when you walk through our doors each morning.

What else?
We prioritize training in leadership, communication, and diversity to help us work together as a unit:
-Each Hospital Manager and Medical Director lead the team, foster good relationships, and mentor individual team players.
-We embrace an open-door policy. Quarterly check-ins help us assess if each person’s needs are being met.
-Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership.
Is there more? You bet!
-Everyone loves our twice-yearly company parties: our summer family party in June and our team-only holiday party in December (COVID changed everything and we adjusted with smaller internal celebrations and team gifts).
-Our team chooses which philanthropic activities we pursue, so there’s a personal connection to giving back to our pet nonprofits and civic events including PRIDE and the Buda Lions Wiener Dog Races.
-We onboard our new team members into the Firehouse Pet Resort culture during 60 days of training to teach our style, expectations, and methodologies.
-We support our team in continuing their veterinary education: our doctors attend conferences and our hospital managers attend annual leadership and communication seminars. Vet Techs and Client Service Coordinators receive training that syncs with their personal needs and goals.
-We’re focused on developing leaders within our organization. We love to promote from within.

We want every team member to feel like they’re part of a bigger mission, to feel empowered to carry out important tasks, to develop their own skills, and to achieve their own goals.

At Firehouse Pet Resort, we’re like family: we truly care about each other personally and professionally.

Our team members agree, because they’ve helped us place among the top dozen companies in the Austin Statesman’s Best Places To Work award list for three years in a row. We’re proud to be the ONLY Austin veterinarian to make a showing on the entire list!

If you’re interested in joining, contact us today!
Resort Supervisor

Position Overview

As the Resort Supervisor (RS), your responsibility is to supervise operations of the Resort facility while collaborating with and reporting to the Hospital Manager (HM) and Medical Director (MD) at Firehouse Round Rock. You, the HM, and the MD will provide leadership to the Resort team and tackle a wide range of sometimes difficult and complex tasks. You aid the HM, MD and owners in determining the strategy for the hospital’s growth and development, and you lead the charge in implementing the tactics.

The RS – HM – MD team creates an excellent environment for three stakeholder groups: clients, patients, and team members. This team is responsible for ensuring that the resort facility provides quality patient care, excellent client service, diligent financial management, innovative marketing, effective team management, and other activities that support effective business operations.

Responsibilities

The RS is responsible for the following list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Team Management

  • Hiring, including reference/background checks
  • Team performance and salary reviews
  • Disciplinary action
  • Training, education, development, supervision of Resort team
  • Maintenance of high quality service standards
  • Scheduling of Resort team
  • Resort policy / procedure education and compliance
  • Oversee one-on-one leadership sessions / development plans for Resort team
  • Payroll calculations, goal calculations, time clock maintenance

Client Management

  • Oversee client flow to ensure an excellent experience
  • Train team to handle difficult client interactions and assist as needed
  • Review and management of client concerns
  • Oversee follow up communication system
  • Oversee use of AVImark and associated technologies

Financial Management

  • Oversee inventory management to ensure that the Resort facility operates within budget
  • Manage receipt of all inventory and proper coding of invoices for payment
  • Manage team scheduling so the facility operates within budget
  • Work with HM – MD Team to review income statements and other financial data to improve revenues and profitability
  • Manage cash control, including petty cash and making regular bank deposits
  • Work with HM – MD Team to oversee billing, accounts receivable, and financial metrics
  • Collaborate with HM – MD Team to create business plan for the year

Marketing Management

  • Plan, participate and support public relations, marketing events and programs
  • Oversee proper utilization of marketing tools and materials
  • Collaborate with HM – MD to create the marketing plan for the year

Facility Maintenance:

  • Oversee maintenance / housekeeping of both the inside and outside of the building
  • Oversee OSHA and safety program – procedures and implementation
  • Oversee facility and equipment maintenance and repairs

Meetings:

  • Schedule, organize, and manage monthly Team meeting schedule and agenda
  • Organize weekly RS / HM / MD meetings

Professional Experience / Skills

  • Excellent communication and presentation skills
  • Ability to build long term relationships
  • Ability to develop visionary products and services
  • Comfortable in high growth environments
  • Experience with or willingness to learn budgeting and financial management
  • Knowledge of sales and marketing techniques
  • Human resource management and training skills
  • Practical experience with client relations

Personal Characteristics

  • Hands on, roll-up-your-sleeves mentality
  • Strong relationship building skills
  • High energy, passion, and drive to be successful
  • Aptitude for technology
  • An entrepreneurial mindset
  • Ability to process and respond to all communication in a timely manner
  • Fast learner, able to multi-task and be flexible to change
  • Ability to think creatively and problem solve
  • Team player who can work effectively in a fast growing, dynamic environment

Physical Requirements

  • Dependable attendance / presence at the hospital is a must
  • Allergies to animals must be controllable through medication
  • Must be able to lift 40 pounds, walk, bend, stand, and reach during a minimum 8-hour day
  • Must be willing to work long or irregular hours under pressure conditions
  • Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

Education

  • High School Diploma or GED equivalent required

Compensation

  • Firehouse offers a competitive hourly pay and benefits package for full time employees. Benefits are available after 60 days.
Resort Attendant

Position Overview

As the Resort Attendant (RA), you are responsible for providing daily care for boarded pets which includes bathing, exercising, feeding, administering medication, and monitoring behavior. You will also schedule boarding appointments, clean cages and runs, keep the facility clean and organized, and assist with resort maintenance.

Responsibilities

The RA is responsible for the following list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Client Management

  • Check clients in and out for boarding appointments
  • Provide exemplary communication and customer service
  • Explain daily schedules and resort options
  • Conduct follow up correspondence with clients during a pet’s stay

Clerical Management

  • Maintain accurate pet records
  • Answer and direct multiple phone lines
  • Respond to company email in a professional, timely manner
  • Prepare and process faxes, scans, and emails
  • Understand and effectively communicate estimates
  • Ensure cleanliness of all areas of resort
  • Perform other duties as assigned

Pet Care

  • Ensure that pets are always safe
  • Provide daily walks and one on one play time
  • Conduct play care with multiple pets
  • Monitor pet behavior while in groups
  • Administer medication as needed
  • Provide daily meals and monitor appetite

Personal Characteristics

  • Hands on, roll-up-your-sleeves mentality
  • High energy and positive attitude
  • Fast learner, able to multi-task and be flexible to change
  • Team player who can work effectively in a fast growing, dynamic environment

Physical Requirements

  • Dependable attendance
  • Allergies to animals must be controllable through medication
  • Must be able to lift 40 pounds, walk, bend, stand, and reach during a minimum 8-hour day
  • Must be willing to work long or irregular hours
  • Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

Education

  • High School Diploma or GED equivalent preferred

Compensation

  • Firehouse offers a competitive hourly pay and benefits package for full time employees. Benefits are available after 60 days.

Apply Today

Complete the form below to submit a resume and cover letter to our hiring manager.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.