Client Rewards

As part of the Firehouse Pet Resort family, you are automatically enrolled in the program.

BOOK YOUR STAY

Welcome to Firehouse Pet Resort’s Client Rewards Program. As part of the Firehouse Pet Resort family, you are automatically enrolled in the program – no forms to fill out, no card to keep track of! Our software system is set up to track your points. We will let you know when you reach the levels described below.
Here are the basics:

  • You earn one point for every dollar spent
  • As long as you are our client, points will never expire
  • If you bring in more than one pet, points are added together to maximize your benefits

All Firehouse Pet Resort clients receive a credit of $5 for every $250 spent during an individual visit. This credit can be deducted from your bill on the day of service, or Firehouse Pet Resort can donate it to one of our partner animal welfare groups. For a full list of these groups, visit the Giving Back page on our website.

All new Firehouse Pet Resort clients also receive:

  • 24/7 access to our team
  • A free personalized dog or cat-sized name tag for your pet(s)
  • Red or white? We ask because we’ll have a bottle of wine ready for you, just to say “thanks” for giving us a try!
We truly appreciate your referrals. Word of mouth is the primary way that we grow. When you refer a friend, we’ll comp your friend’s first appointment (a $70 value) and apply a $25 credit to your Firehouse account.
Client Rewards benefit levels are based on points:

Silver

Once you earn 2,500 points, you will become a silver member for life. You will receive all of the benefits listed below.

Gold

Once you earn 5,000 points, you will become a gold member for life. In addition to the benefits listed below, you will receive a 2.5% discount on all future products and services.

Platinum

Once you earn 10,000 points, you will become a platinum member for life. In addition to the benefits listed below, you will receive a 5% discount on all future products and services.
All Silver, Gold, and Platinum Rewards Members receive the following:

Unlimited complimentary Firehouse Pet Resort pet tags for all pets
Unlimited complimentary nail trims for all pets
Unlimited complimentary dental exams for all pets
Unlimited complimentary health certificates (for travel within the US) for all pets

Firehouse Pet Resort Client Rewards Program Points have no dollar value and can only be redeemed for predefined Firehouse Pet Resort and partner rewards. Although Firehouse Pet Resort strives to partner with quality companies, it is not responsible for awards or discounts given by its partners. Firehouse Pet Resort reserves the right to modify the Client Rewards Program at any time.

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